Superior Quality and Impeccable Customer Service. We Promise.
For most companies, quality and customer service are buzzwords, something to enhance their marketing efforts. But they don’t really mean it. You get their products, and they are just okay, not what you would expect from a quality company.
Customer service? To those vendors, that means a robotic voice on the phone asking you to make a choice from a number of options you can’t understand. And emails? Well, wait a week and maybe you will hear back with a canned response.
But these companies are not NorMed, where for more than 45 years, the words “quality” and “customer service” have never lost their luster or their true meaning.
Call Us Old Fashioned
You often hear the phrase, “They don’t make them like they used to.” The quality of most products has, shall we say, fallen a bit in the last few decades. This is a massive understatement when things are made for intentional obsolescence and brands you were once able to trust have lowered their standards to make a better profit.
At NorMed, we think things shouldn’t just be as good as they used to be. We think they should be better, which is why we make sure all our products meet our guidelines. They also meet or exceed regulatory standards set by ANSI, OSHA & the FDA.
We believe in exceptional attention to detail. We test our products when they come in to make sure they meet our exact specifications for packaging, labeling and material quality.
When businesses hear the name NorMed, they know it means quality, and that they will get what they expect, at an affordable price, every time.
“I have to keep it a secret that I order from NorMed because my company is only supposed to use another supplier, but I love your bandages and prices, so I order regardless.”
At NorMed, You Talk to a Real Person
We’re sorry if we appear low tech, but customer service is too important to leave to an automatic answering service.
AAt NorMed, we actually have a live person answer our phones! Hence, you will never hear, “Thank you for calling. Please hold for a customer service representative. We expect your wait time to be 20 minutes.”
Our quality approach extends to everything we do, and that especially applies to customer service.
Therefore, when you call NorMed, you will hear, “Good morning (or afternoon), this is NorMed. How may I direct your call?” from a real, live human being. No Phone Trees!
The person who answers the phone will know exactly who you need to talk to, and might even be able to answer your question themselves.
And you don’t get put on hold and left there. Our customer service agents are knowledgeable about our product lines and can quickly answer your questions.
Easy Ordering Options, and One Shipping Location
We believe in service before, during and after the sale. Call us or order online, and we’ll ship within 24 weekday hours from our warehouse here in the U.S.
“I am so happy that I received my order so fast, the process is so smooth and quick!”
Andrew at Jackson Lake Lodge
That means no staggered shipments and no wondering what is in each box. Because 99% of the time we have what you need in stock, and it all arrives together.
“I love the fact you ship from one location vs. our old supplier.”
– Robin at Simmons Company
Fair prices, superior quality, and the best customer service you’ll find anywhere. That’s the NorMed promise.
NorMed is a business-to-business distributor of First Aid and Medical Supplies. We’ve been in business for more than 45 years, providing quality products and impeccable customer service.